Privacy Policy

Batlin Recovery Center

27882 Country Road H
Marshall, MO 65340
Phone: (660) 202-8818
Email: [email protected]

Effective Date: January 10, 2026

1) Overview

This Privacy Policy explains how Batlin Recovery Center (“Batlin,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit our website, contact us, request information, or otherwise interact with our online services (the “Services”).

Important: This website Privacy Policy covers information collected through the Services. It is not our HIPAA Notice of Privacy Practices. If you become a patient (or request treatment-related services), information we collect as a healthcare provider may be protected by HIPAA and other healthcare privacy laws. Please see our HIPAA Notice of Privacy Practices + Patient Notices for details.

2) Information we collect

A. Information you provide

• Contact and inquiry information: name, email address, phone number, preferred contact method, and the content of messages you send us.
• Intake-related information: if you choose to share details about your situation, symptoms, substance use history, insurance information, or scheduling needs, we may receive that information.
• Call and voicemail content: if you call us, we may receive information you share during the call or in a voicemail.

B. Information collected automatically

• Device and usage data: IP address, browser type, device identifiers, operating system, pages viewed, time spent, referral URLs, and approximate location (e.g., city/state inferred from IP).
• Cookies and similar technologies: small files and related technologies used to help the website function, remember preferences, understand usage, and measure marketing performance.

C. Information from third parties

• Advertising and analytics partners: we may receive aggregated or event-based information from partners such as Google (e.g., ads performance and site interaction metrics).
• Scheduling/telehealth/communications vendors: if we use third-party platforms to support communications, scheduling, or telehealth, they may provide us information necessary to deliver the services you request.

3) How we use information

We may use information to:

• Respond to inquiries, provide requested information, and communicate with you.
• Help determine appropriate services, verify insurance (as applicable), coordinate intake, and schedule appointments.
• Operate, maintain, troubleshoot, and improve the Services.
• Measure and improve marketing performance (for example, understanding which ads or pages lead to calls or form submissions).
• Protect safety, prevent fraud/abuse, enforce our Terms, and comply with legal obligations.

4) Healthcare privacy note (HIPAA and substance use confidentiality)

If you become a patient or receive services from us, certain information may be protected as “protected health information” (PHI) under HIPAA. Additionally, because we provide substance use disorder (SUD) services, certain records may be subject to special confidentiality protections under federal law (commonly referred to as “42 CFR Part 2”) when applicable.

Our HIPAA Notice of Privacy Practices + Patient Notices describes how we use and disclose PHI, your privacy rights, and our legal duties.

5) Cookies, analytics, and advertising

A. Analytics

We may use analytics tools (such as Google Analytics) to understand how visitors use the Services (e.g., which pages are visited most often, how long visitors stay, and what brought them to the site). These tools may use cookies or similar technologies.

B. Advertising and conversion measurement

We may use advertising tools (such as Google Ads) to measure the effectiveness of our advertising and to show ads to people who may be interested in our services. This can involve cookies or similar technologies that collect information about your visits to this site and other sites.

C. Sensitive information caution

We do not want you to submit sensitive medical details through general website forms unless the form is specifically intended for that purpose. If you are unsure, share only what is necessary for us to respond and follow up.

Do not use this website for emergencies. If you or someone else is in immediate danger, call 911. If you or someone you know is experiencing a mental health crisis, call or text 988.

D. Your choices

• Cookie controls: most browsers let you remove or reject cookies. If you disable cookies, parts of the Services may not work properly.
• Google controls: you can review Google’s ad personalization settings and opt-out options through Google’s tools.
• Opt-out of interest-based ads: you may be able to opt out via industry tools (availability depends on your device and browser).

6) How we share information

We may share information in the following circumstances:

• Service providers: with vendors that help us operate the Services and our business (e.g., website hosting, analytics, communications, scheduling, telehealth support, IT/security). They are permitted to use information only as needed to provide services to us.
• Legal and safety: to comply with law, lawful requests, subpoenas/court orders, or to protect rights, safety, and security.
• Business transfers: in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate safeguards.

We do not sell your personal information in the traditional sense. However, some privacy laws define “sale” or “sharing” broadly to include certain advertising-related disclosures. Where required, we provide choices described in this Policy.

7) Data security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8) Data retention

We keep information for as long as reasonably necessary to provide the Services, respond to you, comply with legal obligations, resolve disputes, and enforce agreements. If you become a patient, clinical record retention may be governed by healthcare laws and professional requirements.

9) Your rights and choices

Depending on where you live, you may have certain rights regarding your personal information, such as the right to access, correct, delete, or obtain a copy of certain information, and to opt out of certain uses.

To submit a request, contact us using the information in Section 12. We will respond consistent with applicable law.

10) Children’s privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided information to us, contact us and we will take appropriate steps.

11) External links

The Services may link to third-party websites. We are not responsible for the privacy practices of those third parties. Review their privacy policies before providing information.

12) Contact us

Questions about this Privacy Policy or our privacy practices? Contact us at [email protected] or (660) 202-8818, or write to:

Batlin Recovery Center
Attn: Privacy Contact
27882 Country Road H
Marshall, MO 65340

13) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the Effective Date above.